Privacy policy.

Effective Date: January 2024

OBSIDIAN LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us, including via SMS text messaging.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email, phone number, billing address, and service details (vehicle type, appointment times, etc.)

  • Service Data: Information about your car, boat, or jet relevant to the services we provide

  • Payment Information: We use secure third-party processors and do not store your credit card data

  • Communication Preferences: Including opt-ins for SMS/text messaging

2. How We Use Your Information

  • We use your information to:

  • Schedule and confirm appointments

  • Provide service updates (e.g., your vehicle is ready)

  • Send invoices, receipts, or estimates

  • Respond to customer service inquiries

  • Send promotional offers (only if you’ve opted in)

3. Text Messaging (SMS) Policy

If you opt in to receive text messages from us, you may receive appointment reminders, updates, and promotional messages. Your consent to receive text messages is voluntary, and you can opt out at any time by replying STOP to any message.

Important:

All categories mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, under any circumstances.

We comply with all applicable privacy regulations, including carrier and federal rules regarding SMS marketing and communication.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share data only with trusted vendors or partners who help us operate our business, and only as necessary to perform those services (e.g., payment processors, booking systems).

5. Data Security

We take your privacy seriously and implement appropriate technical and organizational safeguards to protect your information from loss, misuse, or unauthorized access.

6. Your Rights

  • You have the right to:

  • Request access to your data

  • Ask for corrections to inaccurate information

  • Withdraw consent (e.g., opt out of marketing)

  • Request deletion of your personal information, where applicable

To exercise any of these rights, please contact us at: [Insert your business contact email or phone].

7. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, feel free to contact us: